Return and Refund Policy
Limited Warranty and Return Policy
Thank you for shopping at LuxahausBeyond.com. If you are not entirely satisfied with your purchase, we’re here to help. The following policies apply to all our products.
Terms of Purchase. Each purchase is subject to any applicable terms and conditions issued by Luxahaus. If such terms or conditions conflict with the following policies, those terms and conditions control.
Order Inspection. Please inspect your order upon receipt and contact us immediately if any item in your order is defective or damaged, or if you receive the wrong item. We will evaluate each issue and do our best to make it right.
Limited Warranty. We warrant that each product purchased shall be free from defect in materials and workmanship for a period of one (1) month after the date it is delivered to you, but only if you follow all applicable instructions and recommendations for unpacking, assembly, installation and use, and if you use the product in the method it was intended. To be eligible for this limited warranty, you must notify us by email within one (1) month after the date the defective item is delivered to you, and must include in the email or an attachment to the email: (1) proof of purchase, indicating the order number, purchase price, and date of purchase; (2) a description of the defect; and (3) a digital photograph of the defect. We will evaluate the warranty claim and may request and require additional information from you. In our sole discretion, we will process eligible warranty claims as a refund or exchange, as described below. EXCEPT FOR THIS LIMITED WARRANTY, LUXAHAUS EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND THERE ARE NO OTHER WARRANTIES WHICH EXTEND BEYOND THE LIMITED WARRANTY DESCRIBED ABOVE.
Returns. We will accept any eligible return within thirty (30) calendar days from the date it is delivered to you, subject to the following conditions. The item must be unused, in the original packaging, and in the same condition that you received it. The item must be returned with proof of purchase, indicating the order number, purchase price, and date of purchase. For eligible returns, please call or email Luxahaus at the telephone number or email address below, and we will email you a printable return label, free of charge.
Refunds, Discounts, and Exchanges. Upon receipt of an eligible return, we will confirm receipt and inspect each item included in the return. We will then notify you whether your return was accepted or declined. If accepted, we will also advise on the status of your refund. If accepted, we will initiate a refund to your credit card or original method of payment, unless we offer and you accept an exchange or a credit and/or a discount on your next order with us. If one or more but not all items in your order are accepted for return, we will process a partial refund for each accepted item. For ineligible items we may, in our sole discretion, offer you a partial refund based on the condition of the item and the specific circumstances related to that order. We endeavor to process refunds as soon as possible, but all refunds are subject to your card issuer’s policy.
Restocking Fee. All furniture is subject to a restocking fee equal to 25% of your original purchase price. Furniture includes, without limitation, tables, chairs, ottomans, couches, beds, mattresses, headboards, nightstands, desks, hutches, credenzas, cabinets, chests, bookcases, and all similar items. For return-eligible furniture, the restocking fee will be deducted from the refund or credit specified above. Contact Us. If you have any questions on whether an item is eligible for return, or how to return your item, please contact us at the telephone number or email address below.
Exceptions / Non-Returnable Items. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us at the telephone number or email address below if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on any sale items or gift cards.
Exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Us. If you have any questions on whether an item is eligible for return, or how to return your item, please contact us by using the details provided below:
via email at email@example.com or by calling (630) 503-7855.
Luxahaus Beyond, 1295 Jarvis Ave, Elk Grove Village, IL 60007.